What are the current rates of the Holiday Homes?

To view the current EWSC Holiday Home Rates, CLICK HERE.

Are the Holiday Homes pet-friendly?

Only 5 of our 18 EWSC Holiday Homes are pet friendly. Please refer to the Pet Policy for more information. EWSC has a policy for “registered” Assistance Animals – a copy of this policy is available on your booking confirmation email and HERE. 

Do the Holiday Homes have Wi-Fi? 

All EWSC Holiday Homes have had Wi-Fi since September 2024. You can find log in details at each house and on your PIP. 

What are the terms and conditions of staying at the Holiday Homes?

EWSC's Holiday Home Terms and Conditions document can be found HERE. This document is also attached and sent through in every booking confirmation email. 

What are the check-in and check-out times for each holiday home?

For every EWSC Holiday Home, check-in is after 3:00 pm and check-out is before 10:00 am.

Please be aware that early check-ins and late check-outs are not permitted. A fee of $50 per hour, or part thereof, will apply where caretakers have to wait or return to the property. This is due to the caretaker's availability to undertake cleans and key exchanges as well as scheduled maintenance during the vacancy window. 

 

What if I don’t clean adequately after my booking?

If a Holiday Home is left in an untidy state on departure and a cleaning service is required prior to the next booking, an additional fee will be applied and charged to the Member.

Reminder: At every Holiday Home booking, the Checkout Cleaning List is provided to the guests to prevent an untidy departure. View the Checkout Cleaning List HERE. 

 

I locked myself out of the Holiday Home, what do I do?

Contact the Holiday Home's Caretaker. The caretaker's number can be found on the Property Information Pack found on your Booking Confirmation Email.  A call-out fee will be applied.

 

What additional fees might I incur while staying at the Holiday Homes?

• The member booking the unit will be responsible for any loss, damage, or failure to clean the premises. Major items (mattresses, furniture etc.), if damaged or soiled, will be replaced at the expense of the member.
• If the Holiday Home is left in an untidy state on departure, and a cleaning service is required prior to the next booking, an additional fee will be applied.
• Callouts as a result of a member’s actions (e.g. locking keys in the property or breakage caused by a member or Guest) will see a $40 fee applied for callouts on business days between 9 am and 6 pm - a $60 fee will apply at all other times.
• Callouts for a non-urgent matter will see a $40 fee applied for callouts on business days between 9 am and 6 pm – a $60 fee will apply at all other times.
• Late checkouts and early check-ins are not permitted. A fee of $50 per hour, or part thereof, will apply where Caretakers need to wait or return to the property.
• The regulated maximum occupancy for EWSC Holiday Homes is 6 people (inclusive of adults, children, and infants). If this limit is exceeded, the Member WILL be subject to a fine based on local government legislation and possible suspension of their membership.

Failure to pay additional fees may result in further measures being imposed on the member.

 

What items are provided at the properties and what items do I need to bring?

A list of what each Holiday Home provides and what a member will need to bring is provided on the Property Information Pack (PIP). The PIP is attached to all Booking Confirmation Emails. 

 

Why does EWSC not supply linen or bedding at the Holiday Homes?

At all 18 properties, EWSC does not supply any linen or bedding. This includes sheets, pillowcases, blankets/doonas, bath towels, hand towels, bathmats and tea towels. This is one of many methods utilised by EWSC to keep Holiday Home prices low for our members to benefit. Some caretakers offer linen hire, however you will need to contact them directly. CLICK HERE for a full list. Please note prices may change at the caretakers discretion. 

 

How many people can stay at each holiday home at one time?

The regulated maximum occupancy for EWSC Holiday Homes is 6 people (inclusive of adults, children and infants). If this limit is exceeded, will be subject to a fine based on local government legislation and possible suspension of their membership.

 

Where do I park my car when staying at a Holiday Home?

Members and guests must only use the parking spaces provided and NOT park on lawns, garden areas, on the street verge or on the street outside of the property.

As stated in the Terms and Conditions HERE, costs of rectifying damage caused by incorrectly parked vehicles, including trailers or costs associated with fines received from Local Councils will be passed onto the member. 

 

Do the holiday homes have any baby cots or highchairs?

Yes. All 18 properties have 1x baby cot and 1x high chair. If your require more than one highchair or cot, please ensure you make your own arrangements for these.

 

What are the rubbish collection days?

All 18 properties have their rubbish collection days stated on the Property Information Pack (PIP) located in all Booking Confirmation Emails. A reminder sign has also been placed on all property fridges with the Rubbish Collection calendar created by the property councils. Please be aware that some property bins are taken out fortnightly and others weekly.  

 

Is my registered partner allowed to stay at a holiday home without me (the member)?

Yes, however, your partner must be registered on your profile. To register your partner, please email feedback@energywest.com.au stating your partner's first and last names, and their best contact number.

 

Does the member have to be in attendance throughout the whole booking?

Yes. The member or their registered partner must be in attendance for the entirety of the booking due to legal reasons. If the member or registered partner is not found staying all nights of the booking, measures may be imposed, including up to the suspension of membership.

 

Can I book two adjoining holiday homes and only stay in one while friends stay in the other?

Yes. One member is allowed to book two properties that are close to each other at the same time e.g. Busselton Unit A and Unit B. However, the member must be present for the entire duration of the booking.

Please note, two bookings at the same time are not allowed by one member when the holiday homes are not nearby e.g. a Dunsborough and Busselton Property. 

 

Where are the key codes located for the holiday homes?

The key codes are located in each Property Information Pack (PIP) attached to all Booking Confirmation Emails. Please note, key codes for all properties change regularly so please check the PIP link closer to your booking. 

What happens if I need to cancel my booking? 

• Cancellations that are processed by the member online 4 weeks or more prior to check-in date will not incur any cancellation or administration fees and the full booking cost will be refunded. This excludes any ballot period bookings which will still need to be handled manually by the office and should be requested via email to feedback@energywest.com.au.
• Cancellations, alterations or transfers made within 4 weeks of check-in date will require administrative handling and therefore will incur a $50 administration fee. 
• Any bookings cancelled within 4 weeks of check-in date will also surrender up to 50% of the payment received for any of the nights that are not re-let to another member. Refunds in this instance, will be proceed after the booking is re-let or after the check-out date. 
• EWSC will advertise late cancellations, to minimise the amount surrendered by the member. Refunds will not be processed until either all the nights are re-let or the end of the booking period has occurred.
• Merchant fees are non-refundable.
• As required, and at their discretion, EWSC may issue modified cancellation policies in response to specific Govt. or emergency restrictions that lead to the compulsory cancellation of bookings.
• Application for exemption to the standard cancellation policy may be made to the EWSC General Manager, however, only extraordinary circumstances will be given consideration and proof must be presented.